The RBI will provide the contact number of the customers of bank branches selected from the 21 states. While inviting quotations for conducting the 'Bank Customers' Satisfaction Survey' from survey agencies, the central bank said the approved vendor will be required to conduct interview over phone with recording of customers of bank branches falling in identified states. The participants will also be asked: "overall, the merger has been positive from customer service perspective" and options against this are 'strongly agree' 'agree' 'neutral' 'disagree' and 'strongly disagree'. The questions related to mergers are: 'I did not face any problem in availing services after the merger' 'I faced problems in the following product(s)/service(s)/area(s)' and 'The nature of problem I faced in the product(s)/service(s)/area(s)'. Lakshmi Vilas Bank was merged with DBS Bank.
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